Only part of the order shipped
I paid on April 10. Kazumi’s June 29 shipment notice listed the brewer and beaker—but not the Toki.
Check the dates →One customer · $423.47 paid · receipts and emails saved
I don’t recommend Kazumi Coffee. Here’s why.
Nothing from my $423.47 order shipped for 80 days. By day 114, the $199.99 Toki still had not shipped. The lower flask cracked during use four. Kazumi’s current Terms say it keeps 55% when a customer cancels after the first day—even if the order is delayed.
The record
Four facts that shaped my opinion
The $199.99 Toki was still missing
At the August 2 snapshot—114 days after payment—the Toki had neither shipped nor arrived.
See the email timeline →The lower flask cracked
It cracked on July 18 during my fourth use. Kazumi acknowledged my ticket; I have no substantive reply in the records I kept.
See the photo and conditions →Kazumi says it keeps this much
Its current Terms say it retains 55% when a customer cancels after one day—even when the order is delayed.
Read the policy wording →Other customers’ words
The same themes appear elsewhere
From Trustpilot
From Reddit
These are individual posts, not facts I independently verified. I include them because they describe the same delay and cancellation themes I encountered. See the dated review summary.
What I recommend instead
Two siphon coffee makers worth considering
I receive no commission from these links. The Yama recommendation is based on my own use; the Hario is included because it also performed well in independent testing.
My replacement
Yama Glass 5-Cup Stovetop Siphon
I switched to this model and love it. Serious Eats also named it its top siphon pick after testing four models, highlighting its even heating, stable flat base, wide opening, and sturdy handle.
- Works on gas and electric stovetops
- Five-cup capacity with a cloth filter
- Wire diffuser included for electric coil burners
Independent testing pick
Hario “Next” Coffee Syphon
I have not personally used this one. Serious Eats named it another winner, praising its build quality and consistently flavorful coffee while noting that its separate alcohol lamp or butane burner makes it trickier than a stovetop model.
- 600 ml capacity
- Includes cloth and stainless-steel filters
- Made in Japan, according to Hario
My opinion, plainly
I would not trust Kazumi with another $423 order.
The wait was excessive to me. A lower flask cracking during the fourth use was unacceptable. And I consider a policy that retains 55% after a delayed order far too restrictive.
The “custom-made” justification
Kazumi calls every product custom-made. I’m not persuaded.
Kazumi’s current Terms use custom production to justify keeping 55%. But its listings show fixed products and limited standard choices, while a saved email refers to production batches and the Toki page describes incoming preorder units.
I cannot verify how the products are manufactured. In my opinion, Kazumi has not publicly explained what is customized for each buyer or what customer-specific work supports the fee.
See the claims side by sideLast fact-checked: August 2, 2026. Policies, review totals, and order status can change. Current pages are dated in the Source Register.